Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- * Most orders under 2 Lbs are shipped U.S. Postal service and will take 2-3 days to get to you and most orders over 2 lbs are shipped U.P.S. and take 2-5 days.
* International shipping takes 4-10 day if it is not held by customs for inspection. We give you tracking numbers. We use U.S. Priority International
* Most orders are shipped out same or next day depending on stock availability.
* We will ship to P.O. Boxes through the U.S. Postal Service.
* Hawaii and International orders are sent through U.S. Postal Service and subject to higher shipping rates.
* We do NOT request or require a signature for UPS or USPS deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your UPS or USPS driver's discretion whether or not to require a signature. WE ARE NOT RESPONSIBLE FOR PACKAGES STOLEN FROM YOUR HOME.
* UPS does not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date.
* We will charge you a fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. THIS IS ONLY FOR UPS DELIVERIES. WE CAN NOT REROUTE USPS DELIVERIES AFTER THEY LEAVE OUR WAREHOUSE. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number you will be charged the reshipping fee and that fee may be more then what you paid to ship it the first time since the shipping company will charge us a fee for this correction.
* If an order we shipped to you with the address you entered at checkout is returned to us for any reason and you would like to reship the order, You will be charged a minimum of $9.95 and depending on the weight of the order it may be more to reship your order to you.
* If an order we shipped to you with the address you entered at checkout is returned to us for any reason and you would like a refund. You will be refunded for the order less shipping charges and a 25% restocking fee on all products after it has returned to us.
International Shipping Policies
* International orders are subject to higher shipping charges.
* Customs will incur shipping charges based on the weight of order and county of destination.
* Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
* If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges.
* Prepayment is required. Payment must be by credit card, U.S. or International Money Order.
* Customer is responsible for any duties or taxes that may apply. We do not collect any duties or taxes from you and do not know how much they will cost you. Check with your own country. We report the exact amount of the sale on the Customs form. Please do not ask us to claim less than the actual sale amount.
* For a description of the package contents on the Customs form, we claim "Food supplements - for personal use only". Please do not ask us to claim a "gift" or other incorrect description.
* We reserve the right to decline an order for any reason. - Privacy & Security
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We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Information you give us is held with the utmost care and security at all times. We do not release any of your information, including but not limited to: your name, address, phone or email address to ANY outside third party for any purpose other than to process your order - period. For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible). We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, payment information (e.g., credit card number and billing address). The information we collect is used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, writing to us at the above address. If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice.
If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, writing to us at the above address. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them . Upon request we offer visitors the ability to have inaccuracies corrected in contact information, unique identifiers. Consumers can have this information corrected by sending us e-mail at the above address, writing to us at the above address.
- Returns & Replacements
- * We will fix mistakes with orders at our expense as long as the product is not opened (LOOK AT YOUR PRODUCT BEFORE YOU OPEN IT)
* All problems with orders must be reported within 24 hours of receiving product.
* No unauthorized returns / No returns on opened merchandise.
* IF YOU RECEIVE THE WRONG PRODUCT AND IT OUR FAULT. WE WILL FIX THE MIX UP AT OUR COST AS LONG AS THE PRODUCT HAS NOT BEEN OPENED. IF YOU OPEN THE PRODUCT THEN YOU HAVE AGREED TO KEEP THAT PRODUCT AND BE CHARGED OR CREDITED THE DIFFERENCE BETWEEN TO TO PRODUCTS.



